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Video: Koraci za uspješno rješavanje pritužbi gostiju i klijenata

Osim uspješnog prodajnog razgovora s gostom i klijentom, puno je veći izazov – uspješno rješavanje pritužbi.

Čak 99% nezadovoljnih gostiju i klijenata možemo pretvoriti u zadovoljne i zadržati, ako znamo kako, a kako saznajte u ovom videu.

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Sagape, obrt za konzalting u ugostiteljstvu, vl. Sanja Krmpotić
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